About Aajil

Aajil is a Saudi Sharia-compliant trade-enablement company serving construction, manufacturing, and trading SMEs across the Kingdom through murabaha-based products. We are a venture-backed team of roughly 60 people based in Riyadh, building infrastructure that is reshaping how Saudi SMEs procure and grow.

Aajil is an AI-native company. Our internal operating systems, credit decisioning, document processing, sales operations, and internal knowledge run on AI tooling we have built ourselves. We expect everyone in the company, including this role, to work with AI as a daily extension of their thinking.

The role

As a Revenue Operations Specialist, you will sit at the centre of how Aajil grows. You will own the operational layer of our funnel, helping move warm leads into closed deals while building the systems and automations that make the process scalable.

This role combines operations, coordination, and systems thinking. We are looking for someone who can execute quickly, identify patterns, and continuously improve the way work gets done through automation and process design.

You will work closely with Sales, Credit, Operations, and Engineering in a fast-moving, high-context environment.

What you will do

• Manage inbound communication across WhatsApp, email, and CRM platforms in both Arabic and English

• Respond quickly and effectively to high-intent inbound leads while ensuring a strong customer experience

• Coordinate across Sales, Credit, and Operations teams to unblock stalled deals and maintain momentum across the funnel

• Chase missing documentation, follow up on approvals, and keep clients informed throughout the financing process

• Identify and filter out low-quality leads, brokers, and non-ICP enquiries before they consume sales capacity

• Use AI tools extensively to draft responses, summarise conversations, automate workflows, and improve operational efficiency

• Build automations, templates, and scalable workflows for repetitive operational tasks

• Maintain accurate CRM records and contribute to reporting and operational tracking

• Create documentation and runbooks for recurring operational scenarios and internal processes

• Surface recurring operational patterns and bottlenecks to Product and Engineering teams

What success looks like in your first 90 days

• Warm inbound leads consistently receive meaningful responses within target response times

• You have become a reliable coordinator across Sales, Credit, and Operations for deal escalation and execution

• At least one recurring operational workflow has been automated or systemised with measurable efficiency gains

• CRM hygiene, lead tracking, and operational follow-ups are consistently maintained at a high standard

• You have contributed to internal documentation or operational runbooks used by the wider team

• Your operational insights have informed at least one workflow, tooling, or product improvement

What we are looking for

• 1–3 years of experience in operations, sales support, customer success, consulting, supply chain, or other fast-paced operational roles

• Fluent Arabic and English with strong written and verbal communication skills

• Strong organisational skills and the ability to manage multiple conversations, priorities, and follow-ups simultaneously

• Genuine familiarity with AI tools such as ChatGPT, Claude, or similar platforms as part of your daily workflow

• A systems-oriented mindset with a natural tendency to improve, automate, and streamline repetitive processes

• Strong judgement and problem-solving ability, including knowing when to escalate issues versus handling them independently

• Comfort working in high-volume, fast-moving startup environments with frequent context switching

• Experience using CRM systems and operational tools is strongly preferred

Why join Aajil

Results over hours

We focus on outcomes, not activity. You will be trusted to create impact in the way that works best for you.

Real ownership

You will work on meaningful operational challenges with end-to-end ownership and visible business impact.

Accelerated growth

You will take on significant responsibility early and grow through real execution in a high-growth fintech environment.

Trust-first culture

We hire experienced professionals and empower them with autonomy, accountability, and decision-making authority.

What this role is not

To set expectations clearly:

• This is not a passive coordination role. The position requires ownership, urgency, and proactive problem-solving

• This is not a traditional back-office operations role focused only on administration. The role is deeply tied to revenue generation and funnel performance

• This is not a low-context environment with rigid processes already built. You will help build and improve systems continuously

• This is not a remote or hybrid role. The position requires full-time, in-office presence in Riyadh